Privacy policy

Who handles your information

This policy covers the VION Labs corporate website, its contact form and project consultations. Vion Labs LLC, a Wyoming company in the United States, is responsible for this processing. A separate product notice or project agreement may govern information handled under that product or engagement.

What we receive

• When you visit, the host receives your IP address and technical browser information to deliver pages and protect the service. Where ChatGPT sign-in is required, the sign-in service provides the site with an account identifier, email address and name, when available.
• To request a consultation, you provide your name, phone number and email. The site records the topic, language, request time, time of consent and version of the terms you accepted.
• The chat processes messages, assistant replies and information you choose to provide. It also receives the current page address, title and language, and the referring page when supplied by your browser. Contact details from the introduction can be used to fill a consultation form in that conversation.

How we use information

We use this information to answer your question, assess a technical approach and follow up about your project. The topic, conversation and technical identifiers help us continue a consultation, involve a specialist, secure the service and investigate errors. Submitting a project inquiry does not subscribe you to advertising.

Who can receive it

Vion Labs LLC staff and the hosting, storage, CRM and AI services used for the consultation may handle relevant information. The site database holds your inquiry. When enabled, the live chat exchanges messages and consultation details with the VION CRM at crm.vionai.tech. An AI assistant can generate replies and a staff member can join the conversation.

We may disclose information when required by law or a binding legal request. The current site has no advertising pixels or embedded social widgets. Social platforms apply their own notices when you follow a link to them. Processing may take place in the United States and in countries where our service providers operate.

Retention and security

We need your contact details and related correspondence while handling the inquiry and carrying out project commitments. The retention period depends on the stage of the project, contractual and legal obligations, and the period during which a record may be needed for legal claims. Inquiry records and browser preferences are stored separately.

For an incident covered by Wyoming Statutes § 40-12-502, the company investigates. If misuse of covered information about a Wyoming resident has occurred or is reasonably likely, affected residents are notified without unreasonable delay, subject to the statute’s exceptions.

Access, correction and deletion

You may request a copy of your inquiry information, ask us to correct or delete a record, or withdraw consent to future consultation processing. Send your request to the address below. Include the email or phone number used for the inquiry and its approximate date. We may verify that the information relates to you.

We review requests under applicable law, including rights that apply where you live. If a record must be kept to meet an obligation or protect legal rights, we will explain why. The revision date appears at the top of this page.

Visit analytics

Visit analytics is optional and stays off until you turn it on. With your permission, VION’s internal analytics platform receives random browser and session IDs, the pages you view, actions and their times, the referral channel and any campaign VION recognizes. It can recognize a returning browser and record that an inquiry was submitted. Your country and city are estimated from your network connection when that information is available. Analytics excludes your full IP address, precise coordinates, contact details and chat content.

A new session starts after 30 minutes of inactivity. Events are available for 30 days. Turning off visit analytics in cookie settings stops further collection and clears the analytics IDs from this browser.